I wish I knew exactly how many times I've said the phrase "BYU-Idaho Admissions Office, this is Abigail. How can I help you?" Probably a thousand. Since work is the only time I use a landline anymore, when I go home I sometimes have the urge to answer the phone like that instead of my usual "Hello, Tucker's"
Have I blogged about how much I love my job? If I have, it hasn't been recently and I love it so much that I'll write about it again! I am so fortunate to have a job I love. Especially since it is my first "real" job. You know, not babysitting or watering the neighbors plants.
Why do I love my job so much? For one thing, the people I work with are FANTASTICALLY AWESOME (times a million). The full time employees are extremely helpful and fun to be around. They come and talk to us when they aren't busy, give wonderful advice, help us solve problems, and are just a blast to work with! There's not a single person in the office that I wouldn't feel comfortable going to with a problem or question.
Now, I don't even know where to begin with the other students I work with. There are eight of us that work the front desk and I work with all but one. We have so much fun and every week we become better friends. That's why work is awesome. For 15 hours during the week I get to hang out with friends. It's mandatory friend time! We give each other all sorts of relationship advice, help each other with homework assignments, and just talk about life.
Why else do I love my job? Well, I get to talk with hundreds of prospective BYUI students and their families and share with them what I love about this university. I feel like people don't really know what goes on here and how much fun it is until they actually come and experience it. It's not like any other college experience you will find. I love meeting people from all over the country and world (I gave a tour to a family from South Africa last week).
When I'm not giving a tour, I'm taking phone calls and answering more questions than you can imagine about the admissions process. Seriously, I don't know how some people come up with these questions. With policies always changing there's never a point where I'll know everything and be able to answer all questions. I still have to ask someone for help half of the time because if you give someone the wrong information it could mean them not getting into school...and then they are not happy with you. Not happy at all!
Some days I wear a neat little headset (see picture below). This makes me feel like I have authority. So does my sweet nametag!!
This job has also made me a more aware customer when calling somewhere with a question. I have more patience when put on hold and I try to be friendly. (A little side note- we really like it when you call us by name. It makes us feel like you recognize we're real people too!) The only thing that bugs me is when I am finishing a call and tell them to "have a nice day!" when
they should be telling
me that. Habit, I guess.
If you're ever in Rexburg (specifically near the Kimball Building) you should stop in and see me! I love it when people come to visit :) You don't even have to have a question...but if you do, I'll have the answer!